Portfolio
Featured Projects
Multi-sheet Excel automation replicating real freight bill audit logic — rate verification, demurrage, and tolerance classification.
Five production-ready SQL queries surfacing revenue leakage, duplicate charges, short payments, and contract billing gaps.
Statistical anomaly detection script that flags accounts deviating from their own revenue history — catching drops, spikes, and slow erosion early.
222,900 simulated invoices. Prevention vs recovery cost efficiency modeled in Excel, visualized live with D3.js.
Profile
Professional Summary
10+ years turning operational chaos into scalable systems — across fintech SaaS, compliance, and people leadership. Currently recovering $450K+ annually in carrier overcharges across 20+ global accounts at a Fortune 500 freight audit platform, while driving SQL-backed automation and mentoring distributed analyst teams.
Known for finding the structural problem others miss and building the process that outlasts them. Seeking Senior Analyst, Lead Analyst, or Ops Manager roles in Revenue Ops, Billing Ops, or Audit Operations. Remote-friendly environments preferred.
Career
Professional Experience
- Audited freight invoices against contract rates, tariff tables, and authority documentation; executed SQL-based aging prioritization to reduce backlog congestion and accelerate high-value exception resolution
- Implemented complex accounts using validation files, RMS, EDI, and automation tooling within a SaaS delivery model; developed and maintained audit procedures and exception reporting frameworks
- Coordinated asynchronously across European (UTC +2) and Asian (UTC +5:30) distributed teams, independently managing implementation and ongoing audit with minimal oversight
- Coordinated 10+ nonprofit partner agencies as centralized liaison, aligning stakeholders on timelines, resource allocation, and service delivery under deadline-driven conditions
- Oversaw case operations for 200+ families across financial assistance, education, and domestic support pathways; synthesized program data into executive-facing impact reports and donor presentations
- Strengthened cross-agency partnership models, contributing to a 50% increase in coordinated community response initiatives
- Analyzed transactional billing data using advanced Excel to surface systematic billing errors, support revenue recognition accuracy, and identify cost-saving opportunities across client accounts
- Led data migration for 500+ client accounts and built data cleansing pipelines to standardize 10,000+ CRM records, reducing processing time by 18% and strengthening segmentation accuracy for revenue teams
- Standardized risk and compliance procedures across manufacturing operations, consolidating fragmented workflows into structured SHEQ reporting and embedding hazard mitigation protocols across departments
Credentials
Education & Certifications
Beyond Work
Volunteer & Additional
- Reduced conflict escalation by 35% through refined async resolution processes and documented conduct standards
- Integrated moderation bots and analytics tools to automate routine tasks and track community sentiment; derived actionable insights from activity data to inform engagement strategy and policy
- Increased user-generated content by 40% through structured content programming
Rhythm game enthusiast (Placed 3rd in Bracket) · Language Learning – Japanese · Interactive Storytelling & Game Design
Let's connect
Open to Senior Analyst, Lead Analyst, and Ops Manager roles in Revenue Ops, Billing Ops, or Audit Operations · Remote-friendly